Custom Formalwear Policy.
All formalwear orders are custom-made.
FINAL SALE. NO REFUNDS. NO RETURNS. NO STORE CREDIT.
By placing a custom formalwear order, you confirm that you have read and agreed to all policies below.
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EVENT DATE REQUIRED
• The client must provide the event date before the order is accepted.
• If no event date is provided, the order will be treated as a rush order and requires full payment up front.
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PAYMENT TERMS (NO MONEY = NO WORK)
RUSH ORDERS (ANY EVENT WITHIN 30 DAYS)
• If the event date is within 30 days of booking, 100% full payment is required up front.
• No deposit option.
• Production does not begin until full payment is received.
WEDDINGS / GROUP ORDERS (EVENT MORE THAN 30 DAYS AWAY)
• 50% non-refundable deposit is due after consultation is completed and the wedding contract is signed.
• The remaining 50% balance is due when all sizes are submitted.
• Production does not begin until deposit is received.
• Sizes will not be accepted or processed until the remaining balance is paid.
NON-WEDDING CUSTOM ORDERS (EVENT MORE THAN 30 DAYS AWAY)
• 50% non-refundable deposit is due after consultation is completed and the custom order invoice is approved.
• The remaining 50% balance is due when measurements/sizes are submitted.
• Production does not begin until deposit is received.
• Measurements/sizes will not be accepted or processed until the remaining balance is paid.
Unpaid orders are paused immediately. Missed deadlines are the customer’s responsibility.
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SIZING DEADLINES (NO EXCEPTIONS)
WEDDINGS / GROUP ORDERS
• All sizes must be submitted at least 2 months before the event date.
• Once sizes are submitted, they are locked and cannot be changed.
NON-WEDDING CUSTOM ORDERS
• Measurements/sizes must be submitted no later than 30 days before the event date.
• If the event is within 30 days, the order is automatically considered a rush order.
• Once measurements/sizes are submitted, they are locked and cannot be changed.
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MEASUREMENTS REQUIRED (NO GUESSING)
• Custom formalwear is produced using measurements (in inches).
• The client is responsible for submitting accurate measurements.
• If a client chooses to submit estimated sizing instead of accurate measurements, the client accepts full responsibility for fit.
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TRY-ON DEADLINE (72 HOURS)
• Items must be tried on within 72 hours of delivery.
• Any fit issues must be reported within 72 hours of delivery.
• Fit issues reported after 72 hours will NOT be covered and are the customer’s responsibility.
• Any remake after 72 hours will require full payment + shipping + rush fees (if needed).
• No exceptions.
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FIT GUARANTEE (WHAT WE FIX)
• We produce items based on the exact measurements submitted and approved (in inches).
• If the item does not match the submitted measurements due to a production error, we will fix or remake it at no cost.
• If the item matches the submitted measurements but the client wants a different fit (tighter, looser, longer, shorter), this is considered fit preference and is not a production error.
• Fit preference is not a production error. Any remake/alterations for fit preference are paid by the client.
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WEIGHT / BODY CHANGE POLICY
• Measurements are locked once submitted.
• Weight or body changes after submission (gain or loss) are the client’s responsibility.
• Any remake, resizing, or replacement due to weight/body change is fully paid by the client, including shipping and rush fees if needed.
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FIT DISPUTE VERIFICATION (PROOF REQUIRED)
If a client reports an item is “too small,” “too tight,” “too big,” or “doesn’t fit,” verification is required:
• The client must submit updated measurements (in inches) within 48 hours of the complaint.
• Updated measurements will be compared to the original submitted measurements.
If updated measurements differ from the original submission, the item is considered correctly produced and the client is responsible for any remake, resizing, or replacement.
If updated measurements match the original submission and the item was produced incorrectly, we will fix or remake at no cost.
No updated measurements = no fit claim.
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FIT REVIEW PHOTOS (IF REQUESTED)
For any fit dispute, we may request fit review photos for confirmation:
• front view
• side view
• back view
Photos are used only for fit verification.
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ORDER CHANGES / GROUP ORDERS
• Changes to sizes, fabrics, colors, design, or roster must be made before measurements/sizes are submitted.
• Once measurements/sizes are submitted and production begins, no changes are allowed.
• Any added person/item after submission is treated as a new order and may require rush fees.
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BIG & TALL PRICING
• Big & tall sizes may require additional charges due to higher manufacturing cost.
• Any required difference must be paid before production continues.
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RUSH FEES
• Rush production and rush shipping fees apply to any rush orders, late submissions, or remakes close to the event date.
• Rush fees are non-negotiable.
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DELIVERY RESPONSIBILITY
• Once tracking shows “Delivered,” the package is considered received.
• We are not responsible for missed deadlines caused by clients failing to open, try on, or report issues on time.
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CHARGEBACK POLICY
Custom formalwear orders are final sale.
Any chargeback filed after payment is treated as fraud and may result in:
• order cancellation
• collections/legal action
• permanent ban from future services
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SUPPORT
All formalwear communication must be in writing.
Email: pplvyco@gmail.com
Include: event date, roster (if group order), measurements/sizes, and order/payment confirmation.